with registered office at Průběžná 409, Nupaky, zip code 251 01, ev. number: 08386374
The customer who will use PRAGTRANSFER services fully accepts these terms and conditions and by placing an online order or signing an order, contract or approving a confirmed order/reservation declares his express agreement to these terms and conditions. and the terms to which the purchase order or transfer agreement refers. A customer who does not agree to these terms and conditions is not authorized to make any contractual document or online reservation with the company.
We offer transport services in the territory of the Czech Republic that start or end in Prague.
The recommended way is to make a reservation online or via e-mail, sms or call us.
Please always make sure you receive an order confirmation. If you have not received it, please let us know.
Reservation of the transfer is possible at least 24 hours before collection.
Free airport transfer waiting time: 60 minutes
Free airport transfer waiting time: 15 minutes
You can choose to pay for your airport transfer by invoice or in advance, or when you are dropped off at your hotel. If you pay in advance online, our driver will be notified by our system and you don't have to do anything else. If you pay on arrival by cash or credit card, you will pay the full amount when you arrive at your destination. We accept CZK, EUR and USD. We accept Visa, Master Card or Maestro credit and debit cards.
Invoice payment terms are 14 weeks from the invoice date.
If you decide to pay the total amount at once or each transfer separately, the driver will issue you a payment confirmation. Before making a reverse transfer, the client must provide the driver with proof of payment.
Online payment - payment confirmation is sent to you.
Tax document - we will issue you a tax document upon request
Payment to the driver - proof of payment provided by the driver
If your tour is canceled for any reason, please email, text or call us at least 24 hours prior to pickup. In order to guarantee a full refund of your payment, you must comply with our terms and conditions. Full price is required if all terms and conditions are not met.
Yes. In rare cases where we are unable to provide you with the promised transport service in Prague, we will refund you in full. If there is no driver waiting for you at the airport upon arrival, please contact us as soon as possible so that we can find out why and get you a replacement driver immediately. The deadline for clearing the money is 30 days from the date of the transfer.
If you cannot find your driver, please call us immediately on the number provided on your payment confirmation.
The customer has the right to withdraw from the transfer provision contract (hereinafter referred to as the "contract") in the following cases:
To withdraw from the contract, the client must submit a written complaint to the taxi service within 14 days from the day the client became aware of the fact entitling him to withdraw from the contract. After receiving a complaint, the taxi service is obliged to handle the complaint as soon as possible, but no later than within 30 days, and return the amount paid for the service to the client, or otherwise properly compensate for the defect.
In relation to customers, we are not bound by any codes of conduct in the sense of § 1826 paragraph 1 letter e) Civil Code.
We handle consumer complaints via the email address email@example.com. We will send information about handling the complaint to the customer's email address.
The out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 796/44, 110 00 Prague 1, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between a service provider and a customer who is a consumer from a contract concluded by electronic means.
The European Consumer Center Czech Republic, with registered office Štěpánská 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013, on the resolution of consumer disputes online and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on the resolution of online consumer disputes).
These terms are valid from January 1, 2017.